Brackett Instruments
Handmade acoustic guitars
Grover NC
Handmade acoustic guitars
Grover NC
It's all about the tone!!!!!
(704)937-2499
(704)937-2499
Deposit and Payment Information
$100 is due when you want to reserve your spot in line. This also locks you in at current pricing. $400 more, for a total of $500 is due upon starting construction. Very expensive options or extremely strange combinations may require a bigger deposit. After receiving you initial $100 deposit I'll send you pictures so you can pick out the specific wood sets used on your guitar. When I'm ready to start construction on your guitar I'll contact you for the additional $400 deposit. If you change your mind for any reason within 1 week of me receiving your full deposit I'll refund it no questions asked. After those 7 days the deposit is non refundable. Expected completion of your guitar after receiving your full deposit and confirming your specs is 6 weeks to 6 months depending on trim level, options and finish. I'll keep you informed of the progress of your guitar. Although I'm not a great photographer I'll also send you some pictures of the construction process. 3 weeks before the guitar is ready to ship I'll contact you to make arrangements for final payment. When the guitar is completed, and final payment is received I'll ship the guitar. Buyer pays actual shipping cost. Shipping guitars is risky. I prefer to use overnight shipping whenever possible. If the guitar is damaged in shipping I'll repair it, replace it, or refund your money. It's your choice. If you do have shipping damage, please save all packing materials to help me with an insurance claim. The buyer is responsible for any duties, tarriffs customs fees or taxes. We accept Paypal for payment, as well as other methods. I will drive up to 200 miles to deliver your guitar, or meet you to pick it up if our schedules permit. This helps cut shipping risks.
Return Policy
I offer a 1 week inspection period after you receive your guitar. If there's a problem I want to work with you to fix it. If you still want to return the guitar I'll refund your money, excluding shipping cost and your non refundable deposit. You will be responsible for return shipping and insurance. Obvoiusly if you buy a guitar that doesn't require a deposit you'll receive a full refund minus shipping cost. This includes any spec guitars listed on my Available now page. The guitar must be returned in it's original condition, with the exception of strings. (changing strings won't cancel the return policy, some dealers do this) The deposit can go toward another guitar or if I sell your guitar for the original price I'll refund your deposit then. It's my belief that some people abuse return policies. This is my attempt to prevent such abuse. I've never had anyone want to return a guitar.
Warranty
I offer a limited lifetime Warranty on every guitar I build against defects in materials and workmanship. It's limited to my working lifetime. As long as I'm mentally and physically able I'll repair it. As of 2011 I'm 47 years old and healthy. This warranty is for the original owner, but I'll transfer the warranty to a new owner if I'm allowed to inspect the guitar before the sale. If you ever want to sell your Brackett Instruments guitar I'll list it in the Available Now section on my website to help with the sale. If you want to trade your guitar in on a new commission contact me. Any shipping charges are the responsibility of the owner. Neither normal wear or abuse are covered by this warranty.
Third party products, such as tuning machines, pickups ect, are covered by whatever warranty their manufacturer offers. Neither Woodrow or Sandy Brackett, as well as Brackett Instruments are responsible for any damages caused by the guitar, although I don't know how a guitar could damage something. This warranty is by reasonable people, for reasonable people
Third party products, such as tuning machines, pickups ect, are covered by whatever warranty their manufacturer offers. Neither Woodrow or Sandy Brackett, as well as Brackett Instruments are responsible for any damages caused by the guitar, although I don't know how a guitar could damage something. This warranty is by reasonable people, for reasonable people
Proper care of acoustic guitars is important, especially maintaining the correct humidity. Ideally the relative humidity where your guitar is kept should be between 40% and 55%. Sudden changes in temperature can also cause damage. Excessive heat, like leaving a guitar inside a closed parked car in the sun will also cause damage. Damage caused by imporper humidity, or excessive heat and cold are not covered by any warranty. Contact me for more specifics on the proper care of your guitar.
Or call (704)937-2499